Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return without justification. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its shipping original packaging. You will also need the receipt or proof of purchase.  

To start a return, you can contact us at books.hectic@gmail.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you have three options: you can get an exchange, which means that you can choose another book from the selection of hECITC bOOKs, or, you can request a credit note equal to your payment (without delivery cost), it is going to be valid for one and a half year (18 months) from the date you receive it, thus you can also buy our new books with it, or, you can get a refund on your original payment method. In the latter case, we undertake to give you a refund of the amount paid with the exception of the delivery costs within a maximum period of thirty (30) days.